Frequently Asked Questions

Everything you need to know about GPS tracking and security from Sentriwise.

Expert Support

Australian-based teams in Perth and Sydney. Phone & chat support 7 days. Contact us: 1300 789 055

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Free standard shipping $99+ (Free express $149+) from our NSW & WA warehouses

No Lock-In Plans + Plug & Play Setup

Flexible month-to-month SentriSIM plans with no contracts or cancellation fees. No platform subscription fees with Sentriwise devices.

GPS Tracker Basics

Quick Answer: A GPS tracker uses satellite signals to pinpoint its location, then sends real-time updates to your phone via mobile networks for instant tracking.

How it works: GPS satellites triangulate the device's position, the tracker processes this data, and mobile networks transmit location updates to your tracking app every 5-10 seconds. You can monitor your vehicle, equipment, or assets in real time through free mobile apps or web platforms.

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Hardwired trackers connect directly to your vehicle's power system for continuous operation, with features like remote immobilisation and advanced alerts.

OBD plug-in trackers simply plug into your vehicle's diagnostic port under the dashboard - ready to track in under 5 minutes with no tools required.

Magnetic portable trackers attach anywhere with strong magnets, run on rechargeable batteries, and can move between vehicles or equipment.

Solar asset trackers are weatherproof, self-charging units perfect for remote trailers, machinery, or equipment in the field.

Personal SOS trackers are compact wearable devices with emergency buttons and optional two-way calling for lone workers or seniors.

Dash cams with GPS combine video recording with live GPS location tracking for complete driver oversight.

Our 4G LTE trackers prioritise fast, frequent updates, while Cat-M1 models offer wider regional coverage and longer battery life - ideal for remote Australian locations.

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Yes - our trackers work on cars, utes, trucks, motorcycles, caravans, trailers, heavy machinery, and boats. Hardwired models support 6V-32V systems, making them compatible with most vehicles including 12V and 24V heavy equipment.

For external mounting (like trailers or equipment), choose weatherproof models like our 4G Magnetic or Solar Asset trackers with IP67 ratings.

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Yes - our GPS trackers provide real-time updates every 5-10 seconds when moving.

You'll see your vehicle's exact location, direction, speed, and complete route history displayed live on the app map. This instant tracking is perfect for theft recovery, fleet management, and knowing exactly where your assets are at any moment.

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Ready to protect your vehicle?

Browse our range of GPS trackers with real-time tracking, theft alerts, and Australian-based support.

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Free shipping Australia-wide • 7-day expert support • No contracts

Choose Your Perfect GPS Tracker

Compare our GPS tracker models to find the right solution for your needs. Each tracker type offers unique advantages for different situations.

Compare
GPS Tracker Pro - 4G Dual-Band Hardwired
Hardwired
GPS Tracker - 4G Listen-in OBD
OBD Plug-In
GPS Tracker Pro - 4G Big Battery Magnetic
Magnetic
GPS Tracker Ultra - 4G Heavy-Duty Solar
Solar Heavy Duty
GPS Tracker Mini - Cat-M1 SOS Personal
Personal SOS
Best For

Fleet vehicles, permanent tracking, equipment, machinery

Cars, utes, family vehicles

Equipment, temporary tracking, covert placement

Trailers, machinery, remote equipment, shipping containers

Lone workers, seniors, kids, outdoor adventures

Installation

Professional install or DIY with basic wiring skills

Plug & play (under 1 minute)

Magnetic mount (instant attachment)

Bolt-on mounting & double-sided tape - removable mounting plate

Wear or carry (pocket/lanyard)

Power Source

Vehicle battery (continuous operation)

Vehicle battery via OBD port

Rechargeable battery (2-3 months)

Solar self-charging with battery backup

Rechargeable battery (1-2 weeks)

Key Features

Remote immobilisation, 24/7 operation, advanced alerts

No tools needed, driver alerts, easy to move between vehicles

Weatherproof (IP67), portable, no installation required

UV resistant & waterproof, maintenance-free, 3-year battery backup, outdoor

SOS button, two-way calling, compact & discreet, Cat-M1

Not sure which tracker you need?

Our expert teams in Perth and Sydney are here to help with personalised recommendations based on your needs.
Call us on 1300 789 055 or browse our full range to find your perfect match!

Installation & Setup

OBD trackers: Simply plug into your vehicle's OBD-II port (usually under the dash near the steering wheel) - install in under 1 minute, no tools required.

Magnetic trackers: Attach to any metal surface with industrial-strength magnets. No tools, no wiring, completely portable.

Hardwired trackers: Connect directly to your vehicle's battery. DIY-friendly if you're comfortable with basic wiring. Otherwise, any auto electrician can install for around $150-$300.

All devices come pre-configured with SIM cards activated, free tracking apps, and video installation guides. Our Australian support team is available 7 days if you need help: 1300 789 055.

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For best GPS signal, place trackers with clear sky view when possible. Common discreet locations include:

  • Inside the dashboard or under plastic panels
  • Beneath or behind seats
  • Inside the boot or cargo area
  • Under the vehicle chassis (use cable ties for extra security with magnetic models)
  • Behind interior trim panels

Avoid placing trackers deep inside metal toolboxes or thick steel containers, as this can weaken GPS signals. For metal enclosures, position near windows or plastic components.

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No. OBD and hardwired trackers draw minimal power - similar to your car's clock or alarm system. A healthy vehicle battery can power a tracker for weeks while parked.

For extended parking (weeks/months):

  • Enable sleep mode if available
  • Use a battery maintainer if storing long-term
  • Set low-voltage alerts to warn before battery drains
  • For storage over 3 months, disconnect battery as you normally would

Magnetic battery-powered trackers: Don't connect to your vehicle battery at all, so there's zero drain.

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Shop GPS Trackers

View All Trackers
Black rectangular GPS tracker with status lights in front of a smartphone displaying a map of Perth.Black rectangular GPS tracker device with LED indicators, power button, and visible branding on a white background.
GPS Tracker Pro - 4G Big Battery Magnetic
Sale price$349.00 AUD
In stock
  • Powerful Magnetic Mount
  • IP67 Waterproof & Dustproof
  • 4G & Voice Monitoring
GPS Tracker Pro - 4G Dual-Band HardwiredGPS Tracker Pro - 4G Dual-Band Hardwired
GPS Tracker Pro - 4G Dual-Band Hardwired
Sale price$299.00 AUD
In stock
  • Dual-Band GPS & INS Tracking
  • Remote Engine Shutdown
  • 4G LTE & Tracksolid Pro
GPS Tracker - 4G Listen-in OBDGPS Tracker - 4G Listen-in OBD
GPS Tracker - 4G Listen-in OBD
Sale price$279.00 AUD
In stock
  • Plug & Play OBDII Install
  • Remote Listen-in Capability
  • 4G LTE & GPS/BDS Tracking
4G OBD GPS Vehicle Tracker with Advanced Monitoring Features - Sentriwise4G OBD GPS Vehicle Tracker with Advanced Monitoring Features - Sentriwise
GPS Tracker - 4G Driver Alerts OBD
Sale price$349.00 AUD
In stock
  • Advanced Driver Behaviour Analysis
  • Plug & Play OBD Install
  • Free Lifetime Tracksolid Pro
GPS Tracker Mini - Cat-M1 SOS PersonalGPS Tracker Mini - Cat-M1 SOS Personal
GPS Tracker Mini - Cat-M1 SOS Personal
Sale price$349.00 AUD
In stock
  • Compact 4G LTE Tracking
  • SOS Button & Two-Way Call
  • Tracksolid Pro Compatible
GPS Tracker Pro - 4G Hardwired Motorbike
GPS Tracker Pro - 4G Hardwired Motorbike
Sale price$299.00 AUD
In stock
  • 4G LTE Precision Tracking
  • Remote Engine Immobilisation
  • IP66 Water & Dust Proof
A matte black GPS Tracker standing upright beside a smartphone displaying the Tracksolid Pro app. - SentriwiseA matte black GPS Tracker standing upright beside a smartphone displaying the Tracksolid Pro app. - Sentriwise
GPS Tracker - Cat-M1 Long-Range Magnetic
Sale price$299.00 AUD
In stock
  • 3-Year Standby Battery Life
  • Strong Magnetic Mount
  • Telstra Cat-M1 Network (Regional Long Range)
GPS Tracker - 4G Magnetic All NetworksTrailBlaze 4G GPS Asset and Vehicle Tracker - Sentriwise
GPS Tracker - 4G Magnetic All Networks
Sale price$329.00 AUD
In stock
  • Strong Magnet & IPX5 Rugged
  • 6000mAh Long-Life Battery
  • 4G LTE & Listen-in Feature

SIM Cards & Data Plans

Yes - GPS trackers require an active SIM card to transmit location data over mobile networks.

Best option: SentriSIM - our multi-network 4G SIM designed specifically for GPS tracking:

  • From $12.50/month (annual plans)
  • Pre-activated and ready to use
  • Operates on Telstra wholesale & Vodafone 4G/Cat-M1
  • No contracts or lock-ins

How much data do I need?

  • GPS trackers: Very little - typically 20-50 MB per month
  • 4G dash cams: More data for video clips - around 100-200+ MB per month (live view uses significantly more)

DIY option: Any 4G LTE or Cat-M1 SIM with data, SMS, and coverage in your tracking area works fine.

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The only ongoing cost is your SIM card data plan.

SentriSIM plans range from $12.50-$25/month depending on your plan length, with no contracts, no lock-ins, and no cancellation fees. You can pause or cancel anytime.

  • Monthly plans: $25/month
  • Annual plans: From $12.50/month
  • Bulk discounts: Additional savings for 10+ SIM cards

Our tracking apps (TrackSolid Pro and GPS51) are free for life - no platform fees, no subscription charges, no hidden costs.

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Yes - any Australian 4G/5G SIM works when the APN (Access Point Name) is configured correctly.

Requirements:

  • Supports 4G LTE or Cat-M1 networks (3G shut down in late 2024)
  • Active data plan (10-50 MB/month typical for GPS tracking)
  • Allows basic SMS for device configuration
  • Coverage in your tracking areas

APN Configuration Examples:

  • Telstra: telstra.internet
  • Optus: yesinternet (mobile broadband plans may use 'connect' or 'ltebroadband')
  • Vodafone/TPG: live.vodafone.com

If misconfigured, devices may not connect or reconnect frequently. Check your plan type/MVNO documentation. SentriSIM arrives pre-configured and auto-selects between Telstra wholesale & Vodafone networks for the strongest signal.

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Telstra offers the widest coverage (~99.7% population coverage and ~3.0 million km²) - essential for regional, rural, and remote tracking.

Vodafone/TPG provides excellent metro and regional coverage at competitive prices.

Optus has good metro coverage but some regional gaps. All carriers completed 3G shutdowns by late 2024 - devices must use 4G/4G Cat-M1/5G.

Best solution: Use SentriSIM, which operates on Telstra wholesale & Vodafone 4G/4G Cat-M1 networks and automatically selects the strongest available signal among supported networks. For remote and outback tracking, choose Cat-M1 trackers on Telstra's IoT network - designed for extended range beyond standard 4G.

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Need a reliable SIM for your GPS tracker?

SentriSIM automatically switches between networks for the strongest signal across Australia.

Shop SentriSIM Plans

From $12.50/month • No contracts • Pre-activated & ready to use

SentriSIM - The Smart Choice for GPS Tracking

Forget dealing with big telco providers and confusing data plans. SentriSIM is purpose-built for GPS tracking - arrives activated, auto-selects strongest network, and works from day one.

  • Multi-network coverage: Operates on Telstra wholesale & Vodafone 4G/4G Cat-M1; auto-selects strongest available among supported networks
  • No contracts: Month-to-month plans, cancel anytime
  • Pre-activated: Insert and start tracking immediately
  • Local support: Australian teams in Perth and Sydney
  • Affordable pricing: From $12.50/month with bulk discounts
Shop SentriSIM Plans
SentriSIM SIM Card Packet - Ready to track, just insert into your GPS tracker to get started today. Use with 4G GPS trackers and low-data IoT devices. Activated & ready to go.

Need Multiple SIM Cards? Let's Talk Discounts

Bulk buyers save big with Sentriwise. Get additional discounts when purchasing 10 or more SentriSIM cards together.

Planning multiple orders? We can apply consistent discounts across separate purchases when you reach bulk quantities - even if you buy them at different times.

📞 Call 1300 789 055 or contact our team to discuss your requirements and get a custom quote.

Contact Us About Bulk Pricing

Features & Functionality

You can configure various alerts directly in the app or via SMS commands:

  • Geofence alerts: Get notified when your vehicle enters or leaves a defined area
  • Speed alerts: Alerts when speed limits are exceeded
  • Movement alerts: Know instantly when your vehicle moves unexpectedly
  • Tamper alerts: Notifications if someone attempts to disconnect or remove the tracker
  • Low battery alerts: Reminders to recharge battery-powered units
  • Ignition on/off alerts: Track when your vehicle starts or stops (OBD and hardwired models)

Alerts are sent as push notifications to your smartphone, and some models can also send SMS alerts.

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Yes - TrackSolid Pro and GPS51 tracking apps have no subscription fees with supported Sentriwise devices.

What's included:

  • Track unlimited supported devices
  • Full history and route playback
  • Custom alerts and geofences
  • Multi-user access sharing
  • iOS and Android apps + web platform

Requirements:

  • Active SIM card with data plan (separate cost - SentriSIM from $12.50/month)
  • Compatible Sentriwise GPS tracker or dash cam

See device compatibility and terms of service. Mobile data charges apply separately.

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As many as you need - there's no limit. Track an entire fleet of vehicles, multiple assets, or dozens of equipment pieces all from one account.

You can also grant access to unlimited users, making it perfect for businesses with multiple drivers, managers, or family members who need tracking access.

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Yes. All our trackers work on:

  • Mobile apps: iOS and Android (free download)
  • Web browsers: Access from any computer via the online platform

Your data syncs across all devices, so you can switch between your phone, tablet, or computer seamlessly.

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Depends on model. Many trackers store GPS points offline and sync automatically when coverage returns.

Advanced models: Store location data internally - nothing is lost during temporary signal drops. See your device's user guide or product comparison table for details.

Entry-level models: Require mobile coverage for live tracking. During offline periods, location data may not be recorded.

To minimise signal loss:

  • Use SentriSIM (auto-switches between Telstra wholesale & Vodafone networks)
  • Choose Cat-M1 trackers for better regional coverage
  • Check coverage: Telstra | Vodafone

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Theft Prevention & Recovery

GPS trackers dramatically increase recovery rates from 25% (no tracker) to 85-90% (with tracker).

How it helps: When theft occurs, you receive instant alerts and can provide police with real-time location data, vehicle direction, and speed - often leading to recovery within hours instead of days or weeks.

For maximum effectiveness:

  • Hidden placement: Install tracker where thieves won't find it
  • Multi-network SIMs: Use SentriSIM for continuous coverage if one network fails
  • Remote immobilisation: Some hardwired models can stop the vehicle remotely (only use when vehicle is stationary - never while moving)
  • Act fast: Report theft immediately with location data to police

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Our trackers have multiple anti-tamper features:

  • Power-cut alerts: Instant notification if a hardwired or OBD tracker is disconnected
  • Backup batteries: Many models continue transmitting for 2-4 hours after external power is cut
  • Movement alerts: Triggered if the tracker is physically moved or removed

For maximum security:

  • Use covert placement - hide trackers inside panels, under carpet, or in secret compartments where thieves won't find them
  • Consider multiple trackers - one obvious (satisfies insurance) and one hidden (for actual recovery)
  • Choose hardwired models with external antennas that can continue transmitting even if wires are cut

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GPS trackers and physical security work best together - they serve different purposes:

Physical locks (wheel clamps, hitch locks, steering locks) provide visible deterrence and slow down opportunistic thieves. However, determined criminals can defeat most locks with power tools in 2-5 minutes.

GPS trackers provide invisible backup protection. Thieves who bypass locks don't know they're being tracked, and you receive theft alerts within seconds. Police can respond with real-time location data before the asset is stripped or hidden.

Best approach: Use both. Physical locks deter casual theft, GPS tracking ensures recovery if serious criminals target your vehicle or equipment.

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Yes, but with reduced accuracy. GPS signal strength drops by 20-50% inside metal enclosures, but most modern trackers can still function inside toolboxes, vans, and buildings with thin metal walls.

Thick steel shipping containers or underground storage will significantly impair GPS reception.

When GPS signal is blocked: Trackers use mobile tower location as backup - accurate to within a few hundred metres in cities, but less precise in rural areas. Good enough to find general location, not exact position.

Solutions for metal environments:

  • Position trackers near windows or plastic components where signal penetration is better
  • For tools inside metal toolboxes, place trackers in tool handles or cases rather than locked containers
  • For shipping containers, mount on the outside (discreet locations under container lips)
  • Choose Cat-M1 network trackers for better signal penetration than standard 4G

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Fleet & Business Use

Fleet tracking typically delivers 10-15% fuel savings and 3-8 month payback through multiple cost reductions:

Fuel savings (10-15%):

  • Reduce idling by 20-30%
  • Optimise routes to eliminate unnecessary kilometres
  • Stop speeding and aggressive driving that waste fuel
  • Eliminate unauthorised personal use and side jobs

Labour productivity (10-20% improvement):

  • Accurate arrival/departure times eliminate timesheet fraud
  • Optimise job scheduling and dispatch
  • Reduce unauthorised breaks and time theft

Maintenance savings (15-20%):

  • Automated service reminders based on actual kilometres driven
  • Reduce harsh driving that damages vehicles
  • Preventive maintenance extends vehicle life

Insurance discounts: 5-15% premium reductions with GPS tracking

Real example: A 10-vehicle fleet spending $5,000/month on fuel achieving 12% savings recovers $7,200 annually - nearly $600/month pure profit.

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Yes. Advanced GPS trackers and AI-powered dash cams offer comprehensive driver behaviour monitoring:

  • Harsh braking and acceleration: Indicates aggressive driving
  • Speeding alerts: Custom thresholds for different zones
  • Cornering forces: Rapid turns suggest reckless driving
  • Idle time tracking: Excessive idling wastes fuel
  • After-hours use: Identifies unauthorised vehicle use

AI dash cams add:

  • Fatigue detection and drowsiness alerts
  • Distraction detection (phone use, looking away)
  • Lane departure warnings
  • Following distance monitoring

Benefits: Studies show meaningful crash and cost reductions when paired with driver coaching. Results vary by fleet and how actively the system is used.

⚠️ Important for employee vehicles: You must inform employees before installing tracking. NSW and ACT require written notice (14 days in NSW). Audio recording requires explicit consent in all states. Provide a clear written policy and frame it as a safety tool, not surveillance.

Note: This is general guidance only - check your local workplace laws or consult a legal professional for specific requirements. See privacy policy for details.

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Potential savings depend on your insurer and product. Some Australian insurers provide discounts or better terms with approved telematics/tracking systems:

Typical scenarios:

  • Caravans/motorhomes: Some insurers offer discounts or mandate tracking for high-value vans ($60,000+)
  • Fleet vehicles: Telematics programs may provide premium reductions or improved claims experience
  • Business security: Professional monitoring systems may qualify for better rates

Important: Many insurers offer no automatic discount. Always confirm with your insurer before purchase:

  • Ask which specific systems/brands qualify
  • Request written confirmation of discount eligibility
  • Keep installation certificates and proof of active monitoring
  • Maintain continuous SIM plan coverage

Benefits extend beyond premiums: faster theft recovery, reduced claims, and improved driver safety. See contact us for insurer partnership details.

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Ordering & Support

We ship from our warehouse locations in NSW and WA, providing fast Australia-wide delivery.

Shipping options:

  • Standard (3-5 business days): Free on orders $99+
  • Express (2-3 business days): Free on orders $149+ or $5.99 upgrade

Most orders ship same day and arrive within 1-3 business days. View full shipping policy.

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Yes - we're 100% Australian-owned with physical warehouses and support teams in NSW and WA.

Support hours:

  • Phone & chat support: 7 days a week | 1300 789 055
  • Help with installation, troubleshooting, and product selection

Click & collect hours:

  • Sydney warehouse: Mon-Fri 8am-4pm AEST
  • Perth warehouse: Mon-Fri 9am-5pm, Sat 9am-1pm AWST

See contact page for current hours and locations.

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No hidden fees. All Sentriwise trackers include access to tracking apps (TrackSolid Pro and GPS51) with no platform subscription charges for compatible devices.

The only ongoing cost is your SIM card data plan. SentriSIM plans range from $12.50-$25/month depending on your plan length:

  • Monthly plans: $25/month
  • Annual plans: From $12.50/month
  • Bulk discounts: Additional savings for 10+ SIM cards

No contracts, no activation fees, no cancellation penalties. See refund policy and terms of service for complete details.

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No contracts. SentriSIM operates on month-to-month plans with no lock-ins - cancel anytime without penalties.

Plan options:

  • Monthly plans (cancel anytime)
  • 6-month prepaid (better savings)
  • 12-month prepaid (best value - from $12.50/month)

Plans auto-renew for convenience, but you can pause or cancel before your next renewal date. Service stays active until the end of your current paid period. See terms of service and refund policy.

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